WellnessPal Support
Thank you for using WellnessPal! We’re here to help you make the most of your wellness journey. If you have any questions, issues, or feedback, this page will guide you through solutions and ways to reach our support team.
Frequently Asked Questions (FAQs)
Getting Started
- How do I create an account?
Open the app, enter your email, and follow the verification steps sent to your inbox. - How do I log in?
Enter your registered email, receive a one-time code, and enter it to access your account.
App Features
- How do I track my wellness goals?
Navigate to the “Dashboard” tab and update your daily progress. - How do I change my profile settings?
Go to “Profile” and tap “Edit” to update your details.
Subscription & Payments
- How do I manage my subscription?
Subscriptions are managed through the App Store. Navigate to Settings > Subscriptions. - How do I request a refund?
Refunds are handled by Apple. Visit Apple’s support page for details.
Technical Issues
- The app is crashing. What should I do?
Restart your device, ensure the app is updated, and try reinstalling it if needed. - How do I reset my password?
WellnessPal uses email-based login codes, so no password reset is required.
Troubleshooting & Common Issues
Login Issues
- Ensure you are using the correct email.
- Check your spam folder for the verification code.
- If the code isn’t arriving, wait a few minutes and try again.
Performance Issues
- Close background apps to free up memory.
- Check your internet connection.
- Clear the app cache (found in “Settings”).
Contact Support
If you need further assistance, reach out to us through the following channels:
- Email Support: support@wellnesspal.com
App Updates & Release Notes
Stay up to date with the latest features and improvements.
Latest Version: 1.0 (January 2025)
- Beta Release: Wellness Goal: Body Recomposition + Dietary Advice
Privacy Policy
To learn more about how we handle your data, please review our policies:
Winter Hill Digital 